Call centers designed with the flexibility and scalability to support all environments.
Engage with customers in any way you choose -- voice, email, text, mobile, or web -- all while improving customer service and lowering operating costs.
AveriStar has been integrating, configuring, and deploying all the necessary components for BroadSoft’s Enhanced Call Center Reporting (ECCR) and Enhanced Call Log (ECL) since their initial release in R17. Thin clients, third party applications, and even custom applications that we now build into our Express Provisioning and End-User portals are only a phone call away!
Installation, integration, and deployment of Call Center specific Profile, Xtended Services Platform, and Database Servers
Configuration of all BroadWorks applications to include DBObserver, Enhanced Call Logs, Call Center Agent, Call Center Supervisor
SIP handset integration for agent sign-in / sign-out, walk away codes, and call control like ad-hoc call recording
Testing of all purchased call center licenses, with focus on Call Center Premium and ECCR
Testing of all thin client applications
Customized ECL reporting options using Express Provisioning and End-User Portals (optional)
Integration of CTI Group and Orecx SIPREC call recording