AveriStar provides Engineering Services, BroadSoft Platform Support and Management, End User Provisioning Platform, Go-to-Market Modules, Education Curriculum, and Software Development to service providers in North America.
Founded in 2007 by two former BroadSoft employees, AveriStar is comprised of highly experienced engineers certified on Oracle Session Border Controllers, BroadSoft BroadWorks, Cisco Networking, and a wide range of CPE vendors. AveriStar engineering specializes in highly customized, niche engineering projects that have helped service providers and large enterprises integrate and consolidate acquired BroadSoft and M6 platforms, migrate to new hardware, and transition subscribers from legacy voice solutions to next generation Unified Communications. In addition, AveriStar provides contracted Tier 3 and Tier 4 monthly support to over 25 service providers across North America, assisting with provisioning, CPE customization, upgrades and patching of all Unified Communications components.
Our Go-to-Market Modules cover all aspects of selling Hosted PBX products. We cover every aspect of the sales/delivery chain starting with training from the first call to a potential customer, to training a Sales Engineer how to show the true benefits of the hosted solution including drawings, to providing Flow Charts for both Phone Company and customers on an efficient process through the install process. Video product education is becoming the de facto marketing tool for allowing customers to experience advancements to administrative tasks and overall user experience pre and post sales. We make education a priority and strive to bend the learning curve in order to deliver instant access to the benefits of the productivity tools that end users have selected. Our library of videos educates users of all levels on how to leverage popular features of these systems.
AveriStar has become the leader in both standard and customized course development, classroom instruction, and hosted video education in the unified communication space. AveriStar offers customized classroom training for engineers and system administrators, as well as sales executives, sales engineers, and end-users. The ‘more than just slides Platform’ approach and the instructor’s real-world experience is the key differentiator in training philosophy. Every employee at the company has worked at a phone company at some point in their career and understands the challenges both internal and external to successful deployment. AveriStar was first to market in 2008 with indexed, intuitive, video training for all BroadWorks applications, portals, and CPE devices and has continued to evolve with emerging technology. In 2013, AveriStar launched the first fully-hosted, brandable, and integrated education portal, providing the scale, device ubiquity, and viewing metrics that service providers expect in today’s training environment.
Serving a large number of smaller, independent, and startup service providers, AveriStar realized a need for a cost effective, scalable provisioning system and alternative web portal for moves, adds, changes, and deletions. In 2013, AveriStar began in-house software development on a hosted, secure, and fast provisioning and administration portal. AveriStar Express was launched in 2014 and has been successfully deployed in several service providers across North America. Key differentiators for Express are no capital expenditure, no hardware or software deployed in the service provider datacenter, and full integration to license information, education portal, and security portal.